How to Use PIP Logs and EOBs to Challenge Insurance Benefit Exhaustion in Massachusetts

pip logs

Northwoods Sports Medicine and Physical Rehabilitation, Inc., and Wellness Associates of Florida, Inc. v. State Farm Mutual Automobile Insurance Company and USAA Casualty Insurance Company was decided on March 5, 2014. “Northwoods” shocked the PIP world, as the 4th District Court of Appeals determined that benefits are exhausted whether the exhaustion occurs before or after a lawsuit is filed.  However, the LaBovick Law Group Pip Team has several solutions to ensure recovery despite the “Northwoods” decision.  Please continue reading to discover how you can continue to defeat the insurance company despite benefits becoming exhausted.

1) REQUEST DOCUMENTATION FROM THE INSURER

The PIP insurer has no obligation to send you a PIP log until 30 days after a lawsuit is filed but must alert you of benefits exhausting within 15 days of exhaustion.  However, how can one decide whether benefits exhausted properly without a PIP Log or a document explaining how and why benefits were exhausted.

If the insurer refuses to send you a PIP LOG, call us.  We have recently formulated an approach to securing the insurer’s compliance with our demands. The next question is: how I can utilize a PIP LOG to my advantage?

2) GRATUITOUS PAYMENTS AND THE PIP LOG

A gratuitous payment is no payment at all.  A gratuitous payment is simply an untimely bill sent to the insurance company by the Medical Provider.  Generally, a medical provider has 35 days to bill the insurer for medical treatment rendered. A bill sent on the 36th day would be considered untimely.  Any payment made by the PIP insurer to the untimely bill sent by the provider is considered gratuitous and would NOT affect the limits of the $10,000.00 PIP Policy.

Example: Provider “A” treats Chris Bosh on September 1, 2015.  Provider A submits its bills to State Farm on October 28, 2015.  Provider A’s bills are untimely unless they sent a Notice of Initiation of Treatment to State Farm. If State Farm pays Provider A $100.00, the payment is considered gratuitous in nature, and you have the right to recover the $100.00 remaining under the policy.

GRATUITOUS PAYMENT FORMULA:  $10,000 (PIP POLICY) – $9,900 (Amount paid by PIP insurer) = $100.00 left under the policy after the gratuitous payment.

*** A GRATUITOUS PAYMENT IS NO PAYMENT AT ALL FOR PIP PURPOSES*** Thus, whatever amount the insurer pays to another provider for untimely bills, can be collected by us in a PIP suit.

3) WHAT TO LOOK FOR ON A PIP LOG

Let’s start with this premise: a PIP Log is crucial to determine whether benefits are truly exhausted and to determine how much was actually paid by the insurer.  Pip insurance adjusters are human. They make mistakes.   We cannot always take their word as to whether benefits remain, and what amounts they truly paid your clinic. Thus, we request a PIP LOG.  PIP Logs are not created equally.  Generally, they contain the date(s) the patient was treated, the amount billed, the amount paid, and the date the bill was paid.

HOW IS THIS HELPFUL?

A. We can determine when a gratuitous payment was made to truly discern how much PIP ($10,000 policy) is available.

B. We can determine how much the insurer paid you.

C.We can find out how the deductible was applied to determine whether your bills were paid correctly.

D. We can determine when each bill was paid, why it was paid, how it was paid, and determine what is the next step in the process.

4) Explanation of Benefits (EOBs)

Explanations of Benefits are generally provided by the PIP insurer with their response to your claim or HICFA. The EOB indicates how much service was reimbursed by the insurer, and also includes an explanation code signifying the reason for payment or lack thereof.  For example, a CPT Code may be reimbursed per Medicare Fee Schedule.  The corresponding Explanation will indicate why and how it was paid (Medicare Fee Schedule).

EOBs should tell us why the insurer refuses to make the correct payment. However, if the EOBs are unclear and the insurer eventually raises additional defenses, we can argue the insurer waived their right to fight because of their vague EOB.  EOBs help us determine litigation strategy.  The insurer has a duty to provide you with these documents.  If they do not and refuse to, please contact us. We’ll happily file suit to ensure your recovery.

EOBs generally contain The date of service, the amount billed, and the amount reimbursed, in addition to a reason code. (EX: 721). The reason code will provide an explanation as to why the insurer paid the amount they paid as opposed to the amount billed. Florida PIP statute sections may be quoted.

A.If you receive an explanation code specifying Statute Section 627.736(6)(b)  commonly called a 6B request, please call us at your earliest convenience.

B. A 6B request is simply asking for further documentation in order to evaluate payment.

C. However, remember this mantra, NOT all requests are created equally

 1. We have years of experience dealing with insurer shenanigans.

 2. We will make the appropriate objections and ensure your private documents remain private.

LaBovick Law Group prides itself on staying ahead of the curve when it comes to innovative approaches to PIP claims.  Our PIP team litigates against the PIP insurers on a daily basis. We’ll ensure you get all of the PIP monies due and owing.  We have advanced systems in place to ensure all ancillary issues are litigated in addition to the incorrect payments made by the insurer. PIP LOGS and EOB’s are crucial documents.  If the insurer makes a business practice of omitting the service of these documents, please call us.  Do not take the insurer’s word as to the exhaustion of benefits.  Send us all relevant documentation for evaluation!

FAQs about PIP Logs

What does PIP insurance cover?

PIP insurance covers a range of medical expenses related to traffic accidents, regardless of who is at fault. This includes hospitalization costs, surgical treatments, therapies, prescription medications, and loss of income if you are unable to work due to injuries sustained in the accident.

Is PIP insurance mandatory?

The requirement for PIP insurance varies by state. For instance, in Florida and Maryland, there is an option to waive PIP insurance by signing a waiver, though it is not recommended because it provides essential coverage after an accident.

What if my PIP coverage is not enough to cover my medical expenses?

If your PIP coverage is insufficient to cover medical expenses after an accident, you may have the right to sue the at-fault party if the injuries qualify as severe and life-altering. It’s advised to consider purchasing additional PIP coverage for greater protection.

How does PIP work with health insurance and disability insurance?

PIP serves as primary coverage in the event of car accidents, immediately covering medical expenses and filling the gaps that health insurance might not cover, such as deductibles and copayments. Once the PIP policy limit is reached, your health plan becomes the primary payer.

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Fill out the form or call us at 561-888-8888

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We fight to win you more

Premises liability

PREMISE LIABILITY

$450,000

James was searching for equipment for painting at Home Depot. In the aisle next to him, there was a worker on a lift stocking the highest shelf. The worker pushed boxes so far across the shelf that they fell off the other edge and hit James in the head. The force almost knocked James unconscious. He sat down and the loud bang got the worker off the ladder to see what fell. When they saw James they offered him a bucket and made a report. James did not recall leaving the store or how he got home. He did not recall much except being at home depot and getting hit in the head. Home Depot told him that it was a small box of dust masks that hurt him. We discovered it was actually a large box of emergency kits that fell off the shelf.

Personal injury

PERSONAL INJURY

$850,000

In this case, our client slipped and fell on water that had accumulated near the hot tubs/showers on the Lido deck of a major cruise line ship. The client suffered torn ligaments to her shoulder that required 2 arthroscopic surgeries. The cruise line took the position that the condition on the floor was open and obvious.

Premises liability

PREMISES LIABILITY

$980,000

Georgia was visiting a friend in the hospital when she walked out of the elevator and into her friend’s room. As soon as she entered the room she slipped on a newly mopped floor without any wet floor sign present. The floor was so wet that Georgia’s entire outfit was soaked. Because of the muted tile floor, the water was invisible. Georgia needed a back operation which was unsuccessful and caused her to slip into a coma. She luckily survived.

Motor vehicle accident

MOTOR VEHICLE ACCIDENT

$1.1 MILLION

AUTOMOBILE REAR END COLLISION

Rodrigo was driving his work truck home when he was rear-ended at a stoplight. Rodrigo needed a fusion of his thoracic spine. A terrible and complex operation. Unfortunately, while Rodrigo was undergoing the spinal operation, one of his children died and he was unable to be with his grieving wife. It was a tragic case that eventually settled.

Bicycle vs car accident

BICYCLE VS CAR ACCIDENT

$1.45 MILLION

David was a teacher at a local high school. He rode his bike to school in the morning and after school would ride another 10 miles for exercise. On a sunny afternoon on his way home an older driver turned right into him as he was riding down the street. He hurt his shoulder and neck and needed two operations. Defendant felt his injury was due to playing football 10 years earlier and would not provide him a fair or reasonable offer.

Car vs commercial truck accident

CAR VS COMMERCIAL TRUCK ACCIDENT

$3.4 MILLION

Joe was driving his 18 wheeler on the Florida Turnpike headed south after a long-haul run.  He was “bobtailing” which means he did not have a cargo trailer on the back of his truck rig.  A drunk driver lost control of his car causing Joe to avoid the accident but drive off the highway and into a canal.  He was injured in the accident but also witnessed a child die when he climbed out of the truck and came to the accident site.  There the injured child was trapped under the car and he was powerless to save the child before it passed.

Auto accident T-Bone

AUTO ACCIDENT T-BONE

$4.5 MILLION

Xao, a Vietnamese immigrant was driving home after work at night to see his pregnant wife. He stopped at a 4-way intersection and looked both ways. He did not see anyone in either direction. As Mr. X when through the intersection he was hit on the passenger side door by a mid-sized black SUV driving without their lights on. Mr. X was catastrophically injured.

Personal injury

PERSONAL INJURY

$8.2 MILLION

This was a hard-fought pedestrian accident case, in which our client was struck by an SUV driven by a teen driver, as they attempted to cross North Military Trail in West Palm Beach, FL. As a result of the accident, our client suffered numerous fractures, partial loss of vision and frontal lobe brain injury that affected his speech, and other personal injuries that required him to be hospitalized for 58 days.

At the time of the accident, our client was a cashier at Walmart and has been unable to return to work.

“This case is the epitome of what we consider part of our Core Culture and broad vision – which is to be Warriors for Justice,” stated Brian LaBovick. “Mr. Jacobus has serious permanent injuries and will continue to fight to regain his life into the foreseeable future. This verdict will allow him to get the professional help he needs to safely navigate the rest of his life.”

Medical malpractice

MEDICAL MALPRACTICE

$15 MILLION

Brain damages child due to medical negligence.  Mother was misdiagnosed upon entry to the hospital while under contractions.  The child was born severely disabled.